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People who know PROMOS
Your support is not passed through a generic call centre. You are dealing with a team with detailed knowledge of PROMOS, its workflows and how promotional distributors use it.
Support that stays close
Software is only as good as the support behind it.
PROMOS Evolution is backed by a team that understands both the software and the promotional merchandise industry. When you need help, you are talking to people who work with PROMOS every day.
Practical supportRemote assistanceTrainingProduct knowledge
Here when you need us
Support from people who know PROMOS.
From a quick question to a more involved technical issue, our aim is to help you keep working and get the most from the system.
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Help when you need it
Day-to-day questions and more involved technical issues are handled by people who understand how the different parts of PROMOS work together.
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More than troubleshooting
Support is not only about fixing problems. We can help with configuration, ways of working and making better use of PROMOS as your business develops.
04
Remote assistance
When an issue is easier to resolve directly, we can connect remotely to your system and investigate it with you — avoiding lengthy back-and-forth explanations and helping get to the cause quickly.
Hands-on help
Sometimes the quickest way to help is to see the issue.
Rather than asking you to describe every detail over the telephone or by email, remote assistance allows us to look at the problem directly with you when appropriate.
It is a practical approach to support: understand what is happening, identify the cause and help you move forward.
PROMOS Evolution
Remote assistanceWorking through the issue with you
Support that feeds development
We listen to the people who use PROMOS.
Many improvements to PROMOS have originated in conversations with customers. When distributors identify a better way of working, or a requirement that could benefit other users, that feedback can help shape future development.
Support and development remain close to one another — so useful feedback does not disappear into a ticketing system.
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Training & getting started
Help your team understand the whole workflow.
PROMOS is a comprehensive business system. Training helps users understand not just where to click, but how the different parts of PROMOS work together — from the first customer enquiry through quoting, ordering, purchasing and invoicing.
Existing customers
Need help with PROMOS?
Contact the PROMOS team directly, or send us a support request using the form.
Telephone01856 831821